Absolutely awful customer service.I have worn Moabs for years and love them. So when it was time to order some more walking shoes I decided to order directly from them (big mistake) as they were having a black friday sale. My shoes came in a resonable time but when I tried them on, one of the loops that old the lace snapped. I hadn't even tied the shoelaces by this point. The one above looked like it was going to go too. So I decided to contact them thinking this would be an easy swap. But they have no phone number and their online chat is permanently disabled. The only option is email. I sent an email with pictures etc and got a response 12 days later!They wanted me to take more photos and then would give me my options. A little annoying as I had waited so long for a response. But I did as asked and then radio silence for 9 days. By this time I had given up and opened a dispute with PayPal.Spoke to Paypal on the phone too and within 20mins, I had received a full refund and won't need to return the trainers. I'm never buying anything Merrell again!
Claim your business profile now and gain access to all features and respond to customer reviews.
Merrell is an American footwear company founded by Clark Matis, Randy Merrell, and John Schweizer in 1981 as a maker of high-performance hiking boots.
