One of the worse customer service I have ever experienced. Takes forever to get responses. You have different people working on the case which leads to constant repeition of the same question, and the person has no context of the situation. All answers are canned message responses. Merrell might be a good shoe to start but it definitely does not last. Stay away from purchasing anything from them.
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Merrell is an American footwear company founded by Clark Matis, Randy Merrell, and John Schweizer in 1981 as a maker of high-performance hiking boots.
