I really love Merrell walking shoes and boots, they’re my go-to, and the website is quick and easy to buy from. However, their returns process is outdated and cumbersome and that’s why I’ve given them 3 stars. What retailer nowadays makes you print out 5 pages, with instructions on folding and attaching 3 copies of the invoice to the outside of the box and labelling them as invoices, and you have to go to a UPS drop off. It’s put me right off buying from them again unless I know 100% what product I want and that I know I’m going to keep it.
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