Absolute crap customer service. I ordered a pair of shoes thinking they were in stock. When I receive the confirmation email, it says the shoes will ship if they have them! There was no way to cancel the order (they say they’ll get back to emails in 4 days). Then they created a UPS tracking number for the order and charged me. UPS still doesn’t have the package 2 days later. Issuing a tracking number for something that doesn’t exist is a known scam. I’ve opened a chargeback with PayPal. Avoid Merrell.com or merrell.eu.
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