Merrells seem to be on here twice, one rated at 1.5 and the other at 4.7, so I’m putting my review on both.I’ve had amazing service from Merrells, in particular Emma, so if you are reading this thank you very much.My wife bought me some boots in Feb 23 for Xmas and recently we noticed a defect in our opinion, but thought with them being over a year old we would get nowhere.However, after e mailing them I’ve received simply outstanding service and have just been informed I can spend up to 150 Pounds on a new pair with free delivery. My other boots were only 80 on an offer, so this is very impressive customer service.I just had to send photos of the soles and labels etc to prove they had but been used much and the process was simple and outstanding. I would therefore recommend Merrells to snore and say ignore any negative reviews.Thank you again Merrells
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