Nice products, but customer service is a painful, long, frustrating experience. Emails take ages to be answered, and they take forever to process things, eg sending out a replacement. If you need to liaise with them, be prepared to wait a lot and not hearing for a while, despite chasing them multiple times. Phone service was better than email, but I got my hopes up incorrectly after a decent call as my issue then got lost again in the slow lane, which I think is the only lane.Lovely boots though.
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