Bought 2 Catalina sweaters and took them on vacation. Both pilled —after a few wears— looked terrible! I wrote Mersea and they don’t respond. I wrote. And wrote and wrote. Finally they asked me to send a photo. I did. Crickets. I wrote and wrote and wrote. I kid you not—months of me peppering them they finally sent me a label to send the sweaters back. I did. Weeks and weeks go by. Nothing. I email and email. Finally they say they’ll refund my money. They refund half? (These are expensive sweaters). I write. They say —oops! Finally get the full refund. Nightmare.
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Elevate your wardrobe and home with effortless pieces crafted entirely for your journey. At MERSEA, we only make what we would want to use ourselves or would be proud to gift. 10,000+ 5-Star Reviews. Orders $150+ Ship Free. Happiness Guaranteed. Rewards Program.
