Feb 2023. It has taken Mervyn Stewart SKODA Belfast a staggering 27 MONTHS to acknowledge my fault complaint and repair it. Mervyn Stewart refused to initially accept the fault, even after they tested it several times including several test drives over a 2 year period. Finally I had to record my final test drive on my phone to prove the fault and my initial complaint that I had made had made in 2020. In complete exhaustion and frustration I had to contact the CEO of SKODA UK to get involved. My complaint was upheld against Mervyn Stewart. This was the second Complaint Upheld letter I am in possession of against Mervyn Stewart, so have the evidence. They are by far the worst car dealer I have ever had the misfortune to encounter. Never again! A tip for any customer who encounters the same issues I have had with Mervyn Stewart, if they fail to rectify your fault and you have purchased a car through PCP, contact VW Financial Services directly. Mervyn Stewart only supply your car, you actually buy it from the finance company and they are obliged to take your case on if you get no satisfaction from Mervyn Stewart. I have to say the senior technician was helpful, the owner of Mervyn Stewart was NOT. He even give contradictory information to the customer resolution executive at SKODA UK who was the case handler handling my fault.Its no coincidence I am in possession of TWO COMPLAINT UPHELD LETTERS AGAINST MERVYN STEWART, ONE ABOUT A FAULT ON A NEW SKODA KAROQ PURCHASED AT MERVYN STEWART, BOUCHER CRES BELFAST AND THE SECOND ABOUT A NEW SKODA, KAROQ PURCHASED FROM MERVYN STEWART GREENWAY, BANGOR. The owner of Mervyn Stewart requested that I edit my first draft of this review,,,,, I wonder why??
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Welcome to Mervyn Stewart one of Northern Irelands most established family run car dealerships. At our award-winning dealerships in Belfast and Bangor we represent MG, MG IM, Suzuki and Used Select, giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include rental, Motability, fleet & servicing and maintenance.
Our expert technicians and service team take the utmost care of your vehicle and ensure you are back on the road as quickly as possible. Explore our website for detailed information on all our MG and Suzuki vehicles and services, not to mention our exceptional we buy your car offering.
We offer a mobility solution for everyone and operate an extensive fleet of rental vehicles through our VWFS Rent A Car outlet. We take the hassle out of renting a car with a clear offering where you get the car you rent and at very attractive prices. In every part of our business we aim to deliver the highest level of service and look forward to welcoming you back time and time again.
If you’d like to make an enquiry or visit any of our Showrooms located on Boucher Crescent Belfast, North Down (located between the Bangor and Newtownards Carriageway) and South Circular Road, Bangor our team will be happy to help. See more
