To make a long story short, this company is fantastic and deserves all the excellent reviews they're getting. Now for the long story; I mainly dealt with Drew, one of the customer support staff who responded to my original email about 5090 availability and what their different GPU tiers entailed. This was back in February. After looking at other companies and deciding on Meta, I contacted Drew again, and we talked about making a PC for me. I asked for a custom motherboard they didn't offer, and they allowed me to purchase it and build with it. After ensuring all my components worked, we were in business, aware that I would be waiting a reasonable amount of time for my PC due to the 5090. I paid and kept in regular contact with Drew regarding the build's progress. After a few weeks, all the parts came in minus the 5090, and I was about 14th in line to get one. Time passed, and I placed my order at the very end of February. By early April, AMD had released its new CPU, and I wanted to buy one. So, I talked with Drew and we upgraded a few parts of my build to make it even better. Later, though, they got in a bad batch of SSDs that affected my build. Drew was very on top of this and gave me a few options. I created my own and got a partial refund for the parts. Another week, Drew calls me saying the 5090 is IN. He laid out the timeline of the build process and then shipping, stating it would take about 2 weeks for the PC to be in my hands. And he was right, 2 weeks later on a Friday, UPS shows up and I sign for a beautifully big Box with some MetaPC logo tape on it. I take the boxes, detailed videos, and photos just in case as I unbox everything. Drew explained earlier that they ship the GPU separately. THIS MAKES TOTAL SENSE, I LOVE IT. I got both boxes at the same time. I unbox everything, assemble it all, slot in the GPU, and boot up my new PC for the first time. The box had several bags with extra cables and items in case I needed anything, and a folder with my order invoice inside. Also, a convenient and instructive page that goes step by step on installing the GPU and making sure you hit the power switch before trying to turn on the PC. Everything works great, and I could not be happier. Shoutout to Drew Wilcox for being the best support I could ask for, you were awesome dude, tell Zach (the owner) you deserve a raise! Also, to Jack, who built my PC, a cute little sticker on the back where all my cables were neatly organized. All in all, I could not have asked for better support or a cooler PC. Sure, it's on the pricier side, but you're paying for the most custom PC, and I am okay with that. I will buy from you guys again if the situation arises.
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META PCs is an award-winning PC building company and your top choice for custom-built gaming computers. We meticulously craft each PC with the highest quality components, ensuring unmatched performance and reliability. Our commitment to customer satisfaction is unparalleled, backed by lifetime support. Explore our range of unique services, including personalized pricing for custom PCs and comprehensive support to meet all your gaming and computing needs.See more
