Horrible customer service. Told me the price was 69 dollars for a gig checked my bill n had a $12 mandatory tech insurance fee. Kept with them because I thought they were the only fiber out here in Jacksonville nc, 6 months later my bill went up to 120$+ the maintenance fee which they never once mentioned or maintenance. Internet gone out for weeks on end even though they promised it would be better and more reliable than spectrum, however is better they were very bad about fixing the issue promptly When I called in to complain rude snobby not American customer service agent gave me run around, n pretty much told me to deal with very bad experience. Called in several times to either be hung up on or promised a call back but the untrustworthy Indian man behind the phone lied to my face. Switched over to brightspeed and has had an amazing experience with no hickups
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