Apparently the owner of 17 locations in Charlotte North Carolina is owned by a man by the name of Omar I will omit his last name however I purchased three new phones and noticed on the third day that one of the phones did not have tap pay so I proceeded to the store that is located on sunset and beatties Ford road asking for an exchange.the day before I ha went to the store at 6:00 p.m. they were closing early and the young lady at the door simply said when I told her what the issue was that I had seven days to return the phone if I had any issues and to come back in the morning which is what I did,when I got there the young man contacts the owner, let him know that hey this young lady she would like an exchange the phone Moto g 2026 doesn't have tap pay the phone is still brand new she just purchased it three days ago with no issues she just says it doesn't have NFC on it.the owner then tells him by no means and in no way is he to make a refund or do any exchange.I contact MetroPCS directly to ask them what their policy is and indeed the woman on the phone says no the policy for Metro PCS is that we will exchange as long as there's no thing wrong with the phone it's less than 200mg that have been used and talk time is limited I did meet those qualifications however still yet the owner refused to do anything about it so I'm with the phone that I purchased 3 days ago and I'm not happy with with no resolve. the employees of Omar they are all terrified of this man and employee tells me it's because of him being Arab and stating that he has a lot of money so I guess that means or authorizes him to mistreat people and his customers and just make up rules as he goes as well as not listening or caring about what Metro PCS is policy is.
The employees are terrified of him and because of such even if they know what they're doing is wrong they do it because of fear of retaliation in being fired. I don't know how people are allowed today to handle themselves as though they are God mistreating people taking advantage of people with no regard and no consequences. MetroPCS within itself was of no help or assistance to me either stating that because he is a personal owner that there's nothing they could do from their end in spite of them saying wow when they found out what I told them that he said he didn't care about what their policy is
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