I ordered a new phone online and, upon arrival, was unable to activate it. The system indicated that delivery wasn't confirmed, despite having confirmation from the delivery service. Attempts to activate in-store also failed, even with a store employee as a witness. This should have been easily resolved. After multiple calls and no clear solution, I finally managed to get it working, but the service was horrendous. I will not order directly from their website again.
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MetroPCS provides the freedom to enjoy flexible wireless calling with no signed contracts and truly unlimited local and long-distance service. Pay by the month, not by the minute.