I am formally submitting a complaint about a recent problem I faced with a phone purchase made through the technical support line. As a loyal customer for over eight years, maintaining four active lines, I have always been satisfied with the service until now. During my call with support, I explained that I was having trouble with my current device and needed to swap phones. The representative informed me of a special offer for a replacement phone for $50, which I found reasonable and agreed to, providing my credit card details. I was assured that once the phone arrived, I could call customer service, and it would be activated immediately without any issues. However, upon receiving the phone, both technical support and the nearest store informed me that the device was meant for a new account, not for my existing line. This contradicts what I requested and what was communicated during the purchase. I only needed a device swap, not a new line. Moreover, I was told that this phone could be used overseas, which is crucial for my frequent travels. Now, I have learned that the device cannot be unlocked for a year, making it unusable for my needs. This is a significant inconvenience and a clear case of misrepresentation by the support team. This situation has led to unnecessary frustration, wasted time, and financial strain. I feel misled, and the product I received does not match what was promised. If this issue is not resolved promptly and fairly, I will have to report it to the Better Business Bureau, as it seems to be a deceptive business practice. I respectfully request the following resolutions: Immediate correction of the issue, activating the phone on my existing line as originally intended, OR Replacement with the correct device that can be used with my current account, unlocked as promised, OR A full refund if the above cannot be resolved. I expect timely communication from corporate to address this matter. Thank you for your attention, and I look forward to a swift resolution.
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MetroPCS provides the freedom to enjoy flexible wireless calling with no signed contracts and truly unlimited local and long-distance service. Pay by the month, not by the minute.