I ordered jeans online for my daughter as a Christmas gift, but they were too large. When I reached out to the customer service team, I was shocked by their response. They kept offering discounts instead of providing a return address for a full refund. To make matters worse, they claimed my refund could take over 30 days without any explanation, just tactics to delay. I was given a return address in the Netherlands, which differed from what was on their website, so I refused and returned the jeans to the London address instead. I'm not willing to risk an international return. Their latest reply was even worse; they stated they wouldn't be responsible if the package got lost since I sent it to the London address. They seem to be looking for any reason to deny my refund. I'm extremely frustrated and will escalate this if I don’t receive my money back. I advise anyone thinking of purchasing from them to be cautious, especially regarding returns; their website may look appealing, but the experience is a nightmare!
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MEWE London is a small UK-based women's fashion store created with one simple idea: making it easier for women to find everyday clothing that feels comfortable, modern and easy to wear. Our team carefully selects styles we believe our customers will genuinely enjoy — pieces that fit into real routines, real bodies and real lifestyles.
We’re owned and operated by FINE BRANDS LTD in London (Company No. 16752404), and we work with a range of trusted partners to bring new collections together. We’re a growing team and still improving every part of the experience — from customer service to product selection — and we really appreciate every bit of feedback that helps us do better.
If you ever need help, our support team is here Monday to Friday and always happy to assist.
Email: support@mewelondon.comSee more
