I ordered jeans for my daughter, and after three weeks, they arrived, but they were not the same as what I ordered. When I contacted customer service, they told me I would have to cover the return shipping costs since the items sent may not match what was shown online. They suggested it would be costly to return, and the refund could take up to 21 days or longer, so they offered a 15% refund instead. We're now going back and forth in emails, and even though their offer has increased to 40%, I just want to return the item without paying for shipping since it's not what I ordered. The items ship from overseas, so don’t assume this is a local company.
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MEWE London is a small UK-based women's fashion store created with one simple idea: making it easier for women to find everyday clothing that feels comfortable, modern and easy to wear. Our team carefully selects styles we believe our customers will genuinely enjoy — pieces that fit into real routines, real bodies and real lifestyles.
We’re owned and operated by FINE BRANDS LTD in London (Company No. 16752404), and we work with a range of trusted partners to bring new collections together. We’re a growing team and still improving every part of the experience — from customer service to product selection — and we really appreciate every bit of feedback that helps us do better.
If you ever need help, our support team is here Monday to Friday and always happy to assist.
Email: support@mewelondon.comSee more
