Extremely bad experience. This company clearly engages in bait-and-switch practices. I made a reservation in advance, but when I arrived, they did not have the car I booked. Instead, they tried to force me into a “higher category” vehicle charging almost $200 more per day, even though the problem was entirely their fault.They do not respect reservations at all. It is obvious they overbook on purpose and then rent cars to walk-in customers because they can charge much higher prices without a reservation. When confronted, they offered no real solution, no accountability, and no compensation.This caused a significant waste of time and money, and I was left with no choice but to find another rental company at the last minute and pay more. Terrible experience and a very disappointing “welcome to Tulum.”Avoid this company. Do yourself a favor and rent elsewhere.
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MEX Rent a Car ofrece a sus clientes una amplia red de centros de atención ubicados en las principales ciudades, aeropuertos, áreas turísticas de México. Somos la única marca mexicana de renta de autos con presencia global. Estamos capacitados, orientados y motivados para hacer de tu viaje una experiencia única, segura y placentera. Reserva en mexrentacar.com #NosotrosTeMovemosSee more