FRAUD SCHEMEat Chetumal Airport StationWe booked a car in advance and our confirmation clearly stated that liability insurance and the one-way fee were included. The only additional amount mentioned was USD 40 for roadside assistance.At the MEX Rent A Car counter, we were told we would need to pay an additional USD 1,600 for “liability insurance” and the “one-way fee” — roughly four times the rental price shown in our confirmation. This felt like a bait-and-switch and was completely unacceptable.When we tried to resolve the issue by contacting support while at the desk, the staff member then changed the story and suddenly claimed there was no car available, despite our valid reservation, and told us to leave. We were left without a car and without any workable solution.Overall, this was an extremely stressful experience and I would strongly recommend avoiding MEX Rent A Car.We have also filed a complaint with the relevant authorities.
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MEX Rent a Car ofrece a sus clientes una amplia red de centros de atención ubicados en las principales ciudades, aeropuertos, áreas turísticas de México. Somos la única marca mexicana de renta de autos con presencia global. Estamos capacitados, orientados y motivados para hacer de tu viaje una experiencia única, segura y placentera. Reserva en mexrentacar.com #NosotrosTeMovemosSee more