PLEASE READ AND COMPARE WITH THE MANYBOTHER REVIEWERS WITH THE SAME PROBLEM.Ordered my daughter's halloween costume and it had an estimated shipping date of 9/24/24 with arrival estimated as 9/29/24. Shipping was delayed until 10/4/24. On 10/8/24 the item still has not shipped. After attempting to contact the company through their customer service email (2x), chat bot (countless times), and social media (2x),I filed a complaint with the BBB because that seemed to be the only place they responded to anyone. They sent a reply that they could not help me because their system showed my order was canceled. They sent the response at 11:19. At 11:25,they canceled my order. I'm frustrated because this was the final piece to my daughter's halloween costume and now we will be scrambling to find a replacement.I also do not appreciate a company that is so deceptive. Instead of addressing the problem, they are pretending I canceled the order. They have countless customers with similar complaints but try to hide them by blaming the customer. If I had done my due diligence, instead of just looking at the star rating,I would have never ordered from this company.
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