DO NOT SHOP THE WITH THIS COMPANY! WORST EXPERIENCE! I ordered a costume on 9/5 which was supposed to arrive 10/4. I had checked the tracking and had seen no progress so I emailed the company. Several times because I had gotten no response. I even found a phone number. I tried that as well and left a message again several times because I had gotten no response. I finally sent a message on Instagram where I actually received a response. The response however was I would not be receiving the costume until Halloween. A costume I ordered in the beginning of September and was supposed to receive by October 4. They seem very laxed days ago about the lack of customer service, and the fact that there was a delivery date for the beginning of October. I stress the fact that this would not work because my daughter’s first Halloween party is October 12. They really could care less and one size started questioning why I was not receiving it by the date specified on the order they stopped responding to me. I finally received an email again, very lax of days ago and on caring about the fact that a seven-year-old was excited about this costume and now would not be receiving it in time. Their commentary of rest assured you’ll get it by Halloween. And can I help you with anything else. Why you haven’t helped me with anything to begin with since I was promised a date and now you’re talking about basically a month later. I asked for a full refund and now I have not received any type of response. They have ruined my daughters Halloween.
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