Update: Finally refunded for the items. Company told me that my items have not yet shipped and inferred that I misunderstood the situation. As I have screenshots showing actual pictures of the sweaters with a headline "the rest of your order is on its way!", I'm guessing that means either their computer system does not work properly or they provided false info either in their email or in their response to this review. Either way, just keep in mind that ordering through this site may not be a smooth process due to the difficulty contacting customer service and the inaccuracy of orders.Unfortunately, I am writing a second negative review due to completely separate issue from my recent problem a few weeks ago. As part of my initial order, I purchased two halloween sweaters which we pre-ordered and set to ship mid to end of September. The tracking for these sweaters says it was delivered on 9/29, but the package contained a pair of shoes I had previously ordered and already received. I have sent emails asking about the sweaters to Mia Belle on 10/1 and 10/4 (again, because they do not provide a customer service phone number) but have not heard back from anyone. I am guessing these sweaters will not arrive, or at least not in time for the Halloween season. I have ordered one time from Mia Belle and received wrong items in both parts of my order and getting a hold of customer service has been awful unless I post public reviews on these type of review sites.
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