I had an absolutely horrific experience with Mia Burton. I ordered a pair of sunglasses, and for over 10 days, my money was taken while the order status sat as "CANCELLED" in their system.When I reached out, a customer service representative named Claudie was beyond unprofessional. Dealing with her was like talking to a broken robot, she kept regurgitating the same "being processed" script for over a week, unable to provide a single piece of useful information or a tracking number. It's insulting to be told "don't worry" while your money is being held hostage for an order that isn't even moving. IT FEELS MORE LIKE A SCAM WEBSITE DESIGNED TO HARVEST CREDIT CARD INFORMATION AND HOLD CUSTOMER FUNDS.They finally cancelled the order because they clearly never had the stock or the intention to ship it in the first place. Save yourself the headache and the stress, buy from a reputable retailer instead. This place is a disgrace.
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