Very disappointed with the service I have received. I placed an order on 13th April for frames only (no lenses). I received an email on 25th April to state there will be a delay with my order, due to this I responded the same day to state that I would like to cancel my order. Their cancellation policy on the website states that orders can be cancelled before they are shipped, which was the case here. On 28th April I was told because the order was in 'processing' they could not cancel the order, I pointed out their own cancellation policy and requested again for it to be cancelled and a refund issued. (it had been in 'processing' since 20th April according to an email I received) This request was also ignored as they responded claiming it had now been shipped (5 hours after I sent the second request to cancel).Although, they have informed me I can return the frames for a refund, yet there would now be a lengthy delay as I still need to wait for delivery, return postage time and then return processing; which if it is as slow as the dispatch time could be many weeks.All this time they have my monies in their bank, it feels like a company making money from holding on to yours for as long as possible. I would recommend avoiding this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
