The fountain was initially delivered to me in pieces. I contacted the company and they were very polite and helpful. They send me a new fountain and it arrived fast (in Portugal). The fountain is beautiful and my cats are drinking more than before! The only little downside is that you have to replace the water and clean the pump every few days otherwise it gets blocked with hair and it starts making noise. And my cats don't loose so much hair.. something to keep in mind when ordering the fountain. But very positive about it otherwise!
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