I ordered a painting on 25th May 2022. I expected it to be delivered within a 8 week time frame. I chased up numerous times via email, Instagram and by leaving voice mails. The first response I got was to apologise that the painter had received a high number of orders and there would be a delay. The second response I received - was to let me know that my painting was lost by FedEx. The latest response (5th Sept) was the painting was recommissioned and was with the framers ready for stretching and a final quality check. I chased again a few weeks later by leaving a voicemail. I didn’t hear anything back, so I contacted my bank to file a disputed transaction with the Mickarthome. My bank has refunded the money to me (so I'm not out of pocket), but the investigation can take up to 8 weeks to finalise. A shame as Mickarthome has lots of nice paintings at a good price and it would be good to support an independent retailer. They have a good Instagram page and website and one of their paintings was featured in British Vogue. This is what attracted me to their website and gave me the impression that this was a reputable company. I would recommend that the reviewers (with negative experiences) to file a disputed transaction with their bank or credit card company.
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