I am extremely disappointed with Microsoft. After more than eight years as a paying customer, my account was suddenly locked behind a “parental guidance” restriction that I never activated. Since then, I have been completely unable to access my own account. I have contacted Microsoft support every single day, opened multiple cases, and followed every instruction they sent, yet nothing has been resolved. The support responses have been generic and unhelpful, and no one has taken ownership of the issue or escalated it properly. I am still locked out of my account, and the lack of accountability from a company of this size is unacceptable. I expected far better treatment as a long-standing customer. This experience has shown how weak Microsoft’s support system can be when something goes wrong.
Claim your business profile now and gain access to all features and respond to customer reviews.
