I’ve been trying to cancel a Microsoft Teams Essentials subscription for my company Fitboss (Netherlands) for over a year.Despite dozens of attempts via email, phone, and chat, I’ve received nothing but automated replies, broken connections, and support agents who couldn’t resolve the issue.I am the only person in the organization, yet the system claims I’m not the administrator.The Authenticator app stopped working, and no one at Microsoft can (or will) reset the account or cancel the subscription.Every time I contact support, I get another step-by-step guide that leads nowhere.Microsoft continues to charge me monthly, but there is no accessible way to cancel the service.Even the official email addresses for billing and online services reject incoming messages.For a global company, this level of customer service is unacceptable — especially for small business owners who simply want to stop paying for something they don’t use.I sincerely hope Microsoft rethinks its support system for small businesses.At this point, the only way forward seems to be blocking payments through my bank.
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