I have been using Microsoft 365 for years and am generally satisfied with its features—Outlook in particular is indispensable for my workflows. However, I was recently disappointed by their support: an Exchange account was suddenly no longer recognized, and Microsoft Support simply referred me to Google Play, as that was where I had taken out my subscription. No help, no suggestions for solutions—just a refusal to take responsibility.I finally solved the problem myself and renewed my subscription directly with Microsoft. Conclusion: The product is great, but the support and licensing policy is customer-unfriendly and bureaucratic. If you expect help, you're better off buying directly from Microsoft.Recommendation to Microsoft:Please reconsider your support structure. Customers expect help with Microsoft products – regardless of the sales channel.
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