As a long-time business customer, I’m shocked at how far Microsoft’s customer service has declined. Over the past few days, I’ve called nine times since Friday alone. On Friday, I was on hold for 1 hour and 20 minutes, and today I waited for over 2.5 hours, with no resolution.To make matters worse, I logged a support ticket over a month ago, and still haven’t received any help. The case has been assigned to one support agent I can’t even reach, and no one else is able to assist because it’s “locked” to them.This is beyond frustrating. Microsoft seems to be leaning on its market dominance while leaving customers, especially business users, completely stranded. Shockingly, this is now worse than my past experiences with providers like TalkTalk.Microsoft, this level of service is unacceptable. Please escalate this immediately. We rely on your tools for critical operations, and this kind of neglect is damaging and costly.
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