I’ve been an Xbox Game Pass subscriber for years, but this recent experience has really put me off.When I re-enabled recurring billing, the screen clearly showed the £14.99 monthly renewal price, which matched my previous rate. After clicking confirm, my account immediately switched to £22.99/month, nearly a 50% increase. It feels incredibly misleading.I called Xbox Support twice to sort it out. Both times I was put on hold for around 20 minutes, only to have the call disconnected without any resolution. I was told they’d “look into it,” but I never received a follow-up or explanation.It’s frustrating to see loyal, long-term subscribers treated this way. I understand prices go up, but showing one amount and then charging another is unacceptable, and the lack of proper customer service just makes it worse.If Microsoft really wants to keep people in the Game Pass ecosystem, they need to fix this kind of behaviour fast!!
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