They closed my complaint case despite providing proof they overcharge me. I have had numerous issues with Microsoft. I upgraded to a Microsoft Basic account to use OneDrive and was charged £1.99 per month. I then upgraded to Microsoft Personal at £5.49, but they continued to charge me for two subscriptions for one account. When I sent them proof of this, and asked for a refund, they said 'they were unable to accommodate my request'. They then closed my complaint without resolution or explanation. I also had Skype credit they refused to refund even when they said they were closing it down and could not be used.Their support function was absolutely useless. I had to WRITE A LETTER to get a reply. Then, despite being Microsoft, they refused to discuss it via email but only over the phone. Then on the phone they refused to listen to my complaint, just saying 'they would send me the subscription policy' which I already knew. Also, despite saying no to upgrading to awful Windows 10 and 11, they did it anyway. A company without integrity or morals.
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