microsoft.com

1.3
1.3 Based on 980 reviews

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Lana Jacob Daniels
Complaint raised about @Microsoft

My partner used Hotmail email for years (Hotmail & Microsoft are now the same thing).Few days ago he received a notification email station there has been a strange activity on his account.My partner went on official Microsoft website, changed his password, signed out....and now he is unable to sign back in again:- he puts his email address in- then page prompts him to provide last 4 digits of his mobile number- next page says this verification method is no longer available...-he tried account recovery: they ask for 3 recipients as well as email subjects , apparently it's still not enough - he tried to appeal against his account being blocked (as its not his fault, he did everything correctly, and it is a fraudulent activity that he is being penalised for)This Hotmail address was connected to e everything : online bills, bank, TV licence, car related paperworkAnd all those companies are now have to be notified and he has to spend a week trying to sort @Microsoft mess out ?!?!

1
Date of experience: Sep 03, 2025

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