microsoft.com

1.3
1.3 Based on 980 reviews

...

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irene gilbert
Microsoft wont allow me to sign in and won't help me unless I sign in.

Microsoft keeps asking me to sign in. I give them my phone number and pin which is supposed to sign me in. Then another screen shows up saying they have sent a code to an email address which is not mine, never has been, and I cannot access. The system will not allow me to change to my email so I can access the code. Noone from microsoft can be contacted to resolve this unless I am able to sign in. There is no way to get this fixed. Do I need to just cancel my Microsoft 360 subscription?

1
Date of experience: Sep 01, 2025

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