Locked Out for 8 Weeks Appalling Microsoft & OneDrive Support. Would give 0 if that was an optionI’ve been locked out of my OneDrive account for almost eight weeks, and the experience with Microsoft’s support has been absolutely appalling.Despite countless hours on hold, numerous case numbers, and empty promises of follow-ups that never happen, I still have no access to my data. Every time I call, I’m told someone will email me yet those emails never arrive. When I ask to make a complaint, I’m told “we’re only an inbound call centre” and they can’t take complaints.I’ve spent over 1 hour and 30 minutes on hold today (an ongoing), on just one of many calls with the data protection team and their customer service team. Still no resolution.All this started simply because I upgraded my phone, and now the Microsoft Authenticator app is only linked to my old device. Despite providing verification, Microsoft refuses to help reset it or restore access. Both my email and phone verification are blocked, leaving me completely locked out.As a small business owner, this has been crippling. I’ve lost access to key business data, suffered revenue loss, and endured enormous stress all because of Microsoft’s lack of care, communication, and accountability.Their systems are rigid, their customer service is unhelpful, and their support process is broken. I would strongly warn others not to rely on OneDrive or Microsoft services. Look elsewhere for cloud storage anywhere with real customer support that actually cares.
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