microsoft.com

1.3
1.3 Based on 980 reviews

...

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Ashley M.
No access to my account or purchased product

In July 2025, I purchased Microsoft Office 2024 and created an @outlook.com account to register it, as suggested by the system. After uninstalling due to conflicts with previous versions, I lost access to that account and cannot reinstall the product.The automated recovery system keeps me in an endless loop and provides no real help. I have lost workdays without human assistance.I respectfully request that Microsoft provide HUMAN support to verify my identity, restore access to my account, and allow me to use the product I paid for. I have proof of purchase.

1
Date of experience: Jul 20, 2025

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