microsoft.com

1.3
1.3 Based on 980 reviews

...

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Fern
Declined a subject access request which…

Declined a subject access request which is a legal right in the UK. Microsoft decided to restrict my account for no reason and then all ways to get it unrestricted ask you to login which you can't do because you're restricted. They then send help articles to an email you don't have access to and agents have free will to hang up on you and refuse microsofts legal obligation to disclose the very data they hold on you. My dog has a tumour and now I can't access the notes for my vets all because this poor company I have been with for 18 years has decided they clearly don't want me to have access to my emails anymore. I have now moved everything to icloud due to this poor service

1
Date of experience: May 29, 2025

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