I've got a feeling the support side is all contracted out. I had a very simple problem to sort out. They sent an email about the renewal of my Microsoft Personal 365. I received another one confirming the subscription payment and that the next payment would be the next year. Two weeks late they sent another email to tell I would be billed for the same subscription in a week's time. Tried to tell them ther must be a mistake somewhere. I provided all the info needed in advance (about Microsoft's emails, my payment service provider's invoice info, the info showing up in my profile(. After three attempts and a "disconnection" nothing has been solved yet. I had to deactivate the automatic renewal and disable payment from my payment service provider. If they try to bill me again for the same service and told I have to pay to access their product, that's over for me. No longer need those products and will use alternatives. I think the help support contractor has a very limited access to info so no matter what supporting documents or info you provide they don't see it. I'm not even sure I will try to recoup the amount pais so far because of the hassles. Is it worth it? Is Microsoft worth my time even if they have my money? Let's see...
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