microsoft.com

1.3
1.3 Based on 980 reviews

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Gulliver Taylor
Microsoft, DON’T BUY - - defective product, and more defective Technical Support (NOT!)

The best advice I could offer anyone, regarding technology, is that they not purchase a (any) Microsoft product. Looks, at Microsoft, are deceiving. The flash of a nice, new Microsoft product, may have appeal, but, then, when your product fails, and you have to turn to Microsoft for service, your life is upended. Microsoft Technical Support is the absolute worst service organization that I have ever interacted with. In 7 days, I spent 6+ hours on the phone with a variety of Microsoft employees, none of which spoke a language that I can understand. They had no clue of what they were doing, and they so screwed up my computer, that I had to turn to the computer’s manufacturer to undue the damage that Microsoft did. Further, Microsoft LIMITS the number of calls that you can make to their Technical Support (support = NOT), and, counting disconnected calls, if you exceed Microsoft’s quota of calls, over a period of a couple of days, Microsoft denies you access to their Technical Support.If you are considering a Microsoft product, BUYER BEWARE; shop elsewhere.

1
Date of experience: Jul 02, 2025

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