I would like to share my experience ordering from Microsoft with you. I ordered a Microsoft Surface Pro 12 from the UK because it was the only place with the suitable color at that time, and I ordered a keyboard for it from the Netherlands because I needed a US ANSI layout. Both were delivered to France. The keyboard was delivered in three days, but there were problems with the tablet from the beginning. The UPS delivery service was managing my parcel, and their website indicated that they were missing some travel documents and the commercial invoice. I immediately sent messages to Microsoft Support, and I sent multiple messages throughout that week. The responses from the support service were inconsistent. Some said everything was okay and that I just needed to wait. Others pretended to help and assured me that I would receive my parcel. Finally, some people even gaslighted me, saying that I was not allowed to order from another country, even though I can do so on the official website. The day after I was assured that I would receive my order, it was canceled. This happened without my consent, even though I said multiple times that I did not want a refund. Throughout this period, I did not receive any emails from the support service, despite being assured that I would receive correspondence.Then, for several days, the support service was unable to place an order, and they did not provide me with sufficient compensation.Finally, I placed an order from France with the help of the support center. Although I selected express delivery, the estimated arrival date is July 16th. It looks like I'll have to wait a month or more to receive my parcel. After contacting the support service, they said this was due to an "out of storage" status, which was not mentioned on the site, and they only suggested a refund if I did not want to wait. In short, the service is incredibly poor.
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