Microsoft’s handling of the OneDrive issue—where shared folders are syncing as internet shortcuts instead of real folders—is nothing short of a disgrace. Users like myself have wasted countless hours trying to fix what we assumed was a configuration or local problem, only to eventually stumble across scattered posts in Microsoft forums filled with thousands of confused users all experiencing the same thing.What makes it worse is Microsoft’s complete lack of transparency. There’s no official communication, no status update, no warning—just a vague, buried response saying, "We are aware and working on the issue." That’s not good enough.Instead of being upfront with customers, Microsoft chose silence—leaving people scrambling, wasting time, and guessing at workarounds for a serious functionality problem. This is not just poor customer service; it’s actively deceptive. If you’re going to break core features like folder syncing, the least you can do is notify your users openly and promptly.This experience has deeply eroded my trust in Microsoft’s commitment to its users.
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