I want to express my great dissatisfaction with Microsoft's business model. I received an email advising me that my annual subscription would auto-renew, with a 42% price increase from £59.99 to £84.99 p.a. I couldn't call customer support, I ended up with a 40-minute wait for a support text chat exchange. The agent informed me the price increase was because of new AI functionality. But I hadn't asked for an upgrade, and MS didn't ask me if I wanted one. I had to manually switch my subscription to Classic, which is what I had initially signed up for. It is an utterly duplicitous business model.
Claim your business profile now and gain access to all features and respond to customer reviews.
