microsoft.com

1.3
1.3 Based on 980 reviews

...

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Frederic Reed
They've "optimized" by destroying the customer experience.

They have disabled features a form I built for some unknown reason. I can't use it, make a copy of it, or do anything with it after spending a bunch of time on it. I assumed I'd be able to contact them to get it resolved, but I've now spent more time trying to get to a human that can do anything than I did on the form.I don't want to make another one in case the exact same thing happens. I used to really like Microsoft products. Now I feel the same way about pretty much all these big companies.They've "optimized" by getting rid of support, implementing automations, and in general just destroying the customer experience. I wish I could give them 0 stars.

1
Date of experience: Feb 12, 2025

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