My Microsoft (MS) laptop was infected with malware, and my paid MS account was hacked, which led to unauthorised access to most of the websites and services I use. I lost access to everything when MS locked me out of my account for over three months. After ignoring my emails, they finally told me they would not reverse their decision. I contacted a government fair trading agency, which assisted in reopening my case. Eventually, I was granted access again through an escalations team that had not been offered to me earlier. Now, I'm trying to re-open a separate account that was also hacked with the same representative, but I've been told it's not possible because I don't have all the IP addresses. This has cost me so much time and money, and if I could, I would never use an MS device or subscription again. They have never apologised. To note I particularly experienced the most disgraceful service from Elizabeth & Shiena. They are both terrible people who tried to ruin my life by blaming me for the hacking. Their policies and procedures are outdated; they blame the victims of identity theft, and they seem more inclined to help the hackers. It’s a disgrace, and it’s completely changed my perspective on the need to regulate big tech companies. After reading other reviews here, it’s clear that many people share similar experiences, but MS is too large and profit-driven to care. The government needs to step in and break up this monopoly. If anyone knows of a class action or legal case that I can support against them, please let me know.
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