For a year now, Microsoft has blocked my access to my paid 365 account. I requested a review to unblock the account and allow access, as per their procedure, but I never received a response. The payment is made through an automatically renewed subscription. To cancel the subscription one needs to login into the account. So, I’m in the absurd situation now where I cannot cancel the subscription because I can’t log in, and I’m paying for a service I cannot use. The only option I have been given is to start an account recovery process. I did this and received a response from Case Management SIR20482357. I was told to fill out a form requiring me to write passwords I’ve used on websites other than Microsoft, contacts I’ve emailed, and credit card details.This is ridiculous and totally unacceptable. In the email, they literally wrote, “the secret to filling out this form.” Secret?? It’s disgraceful—what’s secret about unlocking a paid account or at least canceling it and stopping the payments? A company that released Copilot to the market cannot figure out, using a CRM, the account of a customer who provides their username, phone number, and license number??? Shameful—you are thieves and have zero regard for your customers. Unless you work for a large organization with an army of IT support backing you, don't bother with a paid Microsoft 365 subscription.
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