I took out a Microsoft 365 subscription a couple of years ago for £5.99 a month, it has now gone up to £8.49, way past the rate of inflation.I have been trying to cancel it for months, but my account can't locate the subscription to cancel it. I've tried requesting help but just get generic AI answers which are less than useless.Please think twice before subscribing, because after awaiting a call back, recieving it, and then being left on the line for 14 minutes of terrible music, before anyone even spoke to me I've been told by an agent they can't find my account using the bank details they are taking my money from so unable to cancel! The agent passed me on to someone else after waiting a further 8 minutes of terrible music who spoke briefly and then dropped the call. 30 minutes later still no further forward
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