special thanks to Microsoft Australia - for the last few months I have been trying to contact tech support. This is virtually impossible. It just hangs up on you on the main support line. The chat option is silent since 19 Nov, they came back to me and said they are happy to help haha, today is 13th of December. Sydney office number claims it's not Microsoft. Online q&a is not helpful as it doesn't answer my questions and tells me to use options that don't exist. Complaint department is non-responsive. Finally managed to reach tech team and got asked by the MICROSOFT TECH SUPPORT WHAT IS A LINK. When I explained and AFTER I SPELT 'MICROSOFT FAMILY LINK' to her, she asked me if it was a Microsoft product. I asked her doesn't she know Microsoft products if she works in Tech support? She asked me again what was the family link. I admit I muttered 'idiot' under my breath after which she hung up on me. Called sales team, they picked up really fast, but refused to connect me to Australian Head Office. I think Bill Gates will be in shock if he finds out his Australian office and support lines are full of incompetent idiots, who are UNABLE AND INCAPABLE AND NOT WILLING TO HELP.
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