microsoft.com

1.3
1.3 Based on 980 reviews

...

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Josephine Clark
Appalling customer service

Ordered an Xbox which was lost in the post. It takes over an hour to be able to speak to somebody by chat and then nothing is resolved. There is no email available for their complaints department & the phone number cuts you off and refers you to online support. 17 days on and I still have no Xbox and no refund. Christmas is 2 weeks away and I am not at all hopeful. Will have a very disappointed child on Christmas morning!!

1
Date of experience: Nov 22, 2024

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