What went wrong, well, where do I start...- Constantly trying to shove Edge and Bing down my throat as default browser and search engine- OneDrive makes working offline impossible- MSN is basically a trashy tabloid news channel, again shoved in your face with Edge - Hotmail now having a constant ad in your faceYou need to "up your game a bit", Microsoft rather than continue with these annoying and questionable business practices. These will not solve your problems long term. Competition will continue to eat away at your business with time.
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