On October 1, my Minecraft account got hacked by someone from Russia. Contacting the team for help was hard enough. I contacted them about recovering my account, and due to "security features", they couldn't do anything about it. And they told me they could help. They emailed me a form of my account, I filled it, and a week later, nothing could be done. Like why tell me you can help me recover my account and then a week later tell me you can't? Is it so unlikely that others are facing the same problem that you can't say "no"? What was recommended was to repurchase Minecraft. How will I know that I won't get hacked again and that I wasted another $30? If I could rate my experience 0 stars, I would. Because they were open to help me with this issue and suddenly a "security feature" stops them. The same security feature that couldn't preempt this Russian hacker.
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