It seems that Microsoft does not care about its customers. I have been locked out of my account for ten days, and the only way to unlock it is through a specialist team. However, they have not responded to my requests. It is now impossible to speak or chat with a human, which many people have experienced. In desperation, I went to the MS UK head office in Reading, but other than the person at the reception, it was impossible to speak to anyone there. My Office 365 account promised 24/7 access to telephone support, so it appears that they may be in breach of millions of contracts.What is an SRX nunber? I haven't been given one. I have an SIR number, however, I think that may not have come from MS. I was able to complete an escalation form with the assistance of the MS receptionist.
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