I have had a nightmare trying to get my HP printer to work with my HP Envy laptop. On the 15.09.24 I contacted Microsoft support seeking help to fix the issue. I spent 5/6 hours following an array of Trouble shooting advice and still I am unable to say that Microsoft not only did not help me but none my problems have been resolved. I contacted Support again on 20.09.24 seeking help with with the same issue. After 20 minutes I had to end the session with nothing fixed and no progress made. The second experience no better than the first. Person kept using computer jargon and language I do not understand. Then requested that I submit a form so he could take control of my computer. Having submitted the form once He messaged saying that he needs my consent to gain access so I had to repeat the process. I simply gave up and had to end the session because I am simply exhausted. Then they have the nerve to send one of those standard performance forms about How they performed. Waste of my time.
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